?️ Troubleshooting SpamExperts Email Filtering Issues

Overview

This article provides guidance on resolving common issues encountered when using SpamExperts email filtering with cPanel through WHMCS. It covers configuration errors, DNS misconfigurations, email delivery problems, and usage tips.

? Common Configuration Issues

• SpamExperts Not Filtering Emails: Ensure the domain's MX records are correctly pointing to SpamExperts servers.
• Incorrect Email Routing: In cPanel, navigate to Email Routing and confirm it is set to Remote Mail Exchanger.
• Missing SPF Record: Add the following SPF record to your DNS zone:

  v=spf1 include:spamexperts.com -all

? DNS Misconfiguration

If your domain is not using the cPanel server for DNS, you must manually configure the following:

1. Update MX records at your DNS provider:

   mx.spamexperts.com        Priority 10
   fallbackmx.spamexperts.eu Priority 20
   lastmx.spamexperts.net    Priority 30
       

2. Ensure propagation is complete using tools like MXToolbox.

? Email Delivery Problems

• Emails Not Arriving: Check the SpamExperts quarantine and logs for blocked messages.
• False Positives: Whitelist trusted senders via the SpamExperts dashboard.
• Delayed Emails: Verify that your DNS records are correctly configured and not causing routing loops.

? Usage Tips

• Access the SpamExperts dashboard via WHMCS or cPanel to manage quarantined emails and filter settings.
• Regularly review logs and reports to fine-tune filtering rules.
• Educate users on how to release and report false positives from the quarantine.

? Need Help?

If you're still experiencing issues, please contact our support team with the following information:

• Your domain name
• A description of the issue
• Any relevant email headers or bounce messages